Online dermatology video consultation
✓ Service provided entirely online
✓ Duration: approximately 30 minutes
✓ Response time: 48-72 hours
✓ Service fee: €300
No payment is required at this stage. Dr. Moreno will first review your request to confirm that your case can be properly handled by Video Consultation.
When can a Video Consultation be useful?
Resolve questions about a dermatological problem
Review tests, reports or treatments
Assess progress or continue follow-up
Plan the next steps
How does the Video Consultation service work?
Send your request
Dr. Moreno reviews your case
Choose a date and time
Confirm your appointment and make the payment
Attend your Video Consultation
What does a Video Consultation include?
Assessment
Diagnosis and treatment
Medical report
Electronic prescription
A Video Consultation with Dr. Moreno
Practical information about the Video Consultation
Approximately 30 minutes
Depending on each patient’s needs.
Payment is made at the time of booking to confirm the appointment, via a link to a secure payment method.
€300
Single fee
The fee is non-refundable.
If you need to change the date, you will be offered a new appointment.
Your questions answered
Can any case be handled by Video Consultation?
No. Your request will first be reviewed by Dr. Moreno to confirm that your case can be properly assessed remotely. If an in-person examination is needed, an in-person consultation may be recommended.
What happens after I send my request?
Dr. Moreno will review your request to confirm that your case can be properly handled by Video Consultation. If it is suitable, you will receive access to the available dates and times to select your appointment and make the payment.
Once your booking is confirmed, you will receive the instructions you need to join the Video Consultation.
No payment is required when you send your request. The process always includes a prior medical review before the appointment is made available.
How is it different from a Second Opinion?
The Video Consultation is a direct consultation with Dr. Moreno by video call, in which you can explain your case, review the information available and resolve any questions in real time.
The Second Opinion is aimed at reviewing a diagnosis or treatment that has already been proposed, based on reports, tests and medical images, and ends with a written report.