Privacy Policy

In order to provide the services offered properly, the following data may be collected: first name and surname, identity document number (DNI), date of birth, telephone number, email address, health data, medical reports, clinical photographs, pathology results, additional tests, information provided during a video consultation and information submitted for a second opinion.

The data collected will be processed exclusively for the following purposes: managing information requests, managing appointments, managing second opinion requests, carrying out video consultations, preparing medical reports, invoicing and complying with legal obligations.

Depending on the case, data processing will be based on: the performance of a contract for the provision of healthcare services, the consent of the data subject where required, compliance with legal obligations, and the processing of health data for the provision of healthcare, in accordance with the GDPR and Spanish legislation.

Data will be kept for as long as necessary to provide the service and for the periods required by healthcare and tax legislation.

Where necessary to provide the service, data may be processed by providers acting as data processors, for example: Microsoft 365 (Microsoft Forms, Outlook and Power Automate), the system used for the secure storage of clinical documentation; BBVA/Redsys for payment processing; and technology and web hosting providers. These providers act in accordance with data protection regulations and solely for the provision of the contracted services.

Data subjects have the right, at any time, to access, rectification, erasure, restriction of processing, objection, data portability and withdrawal of consent.

The protection of personal information, and especially of health data, is a priority for Dermatología Quatro, S.L.

To this end, appropriate technical and organisational measures have been implemented to ensure a level of security appropriate to the risk, aimed at protecting the confidentiality, integrity, availability and resilience of the personal data processed, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights.

In addition, the technology providers used to deliver the services, including communication, document management and payment processing platforms, are selected on the basis of security criteria and compliance with applicable data protection regulations.

Dermatología Quatro, S.L. reserves the right to amend this Privacy Policy to adapt it to legislative, case-law or technical changes, or to changes arising from the development of the services offered through the website.

Any relevant changes will be published on this page, indicating the date of the last update.

Users are advised to review this Privacy Policy periodically to stay informed of any changes that may affect the processing of their personal data.